Frequently Asked Questions

Standard projects typically take 5-7 business days from start to finish. More complex projects, such as extensive antique restoration or large commercial work, may take 2-3 weeks. We'll provide a specific timeline when we give you your quote. Rush services are available for urgent projects—contact us to discuss your timeline.

The longevity of our finishes depends on several factors: the type of finish, how the item is used, and how well it's maintained. With proper care, our gold plating can last 10-15 years or more. Polished surfaces may need periodic maintenance, especially in high-use or outdoor applications. We'll provide care instructions with your completed project.

Yes! We stand behind our work with a quality guarantee. If you're not satisfied with the results, we'll work to make it right. We conduct thorough quality checks on every project before returning items to clients. Specific warranty terms vary by service type—ask us for details about your particular project.

Absolutely. We specialize in matching existing finishes, whether you need to complete a set, match hardware in different rooms, or blend repaired items with original surfaces. Bring in a sample or photo, and we'll work to create a perfect match.

We work with a wide variety of metals including: steel, stainless steel, brass, copper, silver, nickel, chrome, zinc, aluminum, and precious metals. Not sure if we can work with your specific item? Contact us with details and we'll let you know.

Yes, we offer on-site services for larger items and commercial properties. Our technicians can come to your home or business for polishing and refinishing work that can't be easily transported. Contact us to discuss your needs and schedule an on-site consultation.

We accept cash, check, and all major credit cards. For larger projects, we typically require a 50% deposit to begin work, with the balance due upon completion. We can also arrange payment plans for very large commercial projects.

We're based in Anchorage, Alaska, and serve the entire Anchorage metro area including Eagle River, Chugiak, Wasilla, and Palmer. For larger projects, we can arrange shipping for items that need to be brought to our shop. Contact us to discuss your location and project requirements.

Getting a quote is easy! You can fill out our contact form, call us at (907) 258-1963, or email us at info@madderaka.com. For the most accurate quote, please describe your project in detail including the type of metal, current condition, desired finish, and any deadlines. Photos are always helpful!